Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@dinkeyewear.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@dinkeyewear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dinkeyewear.com.

You have 30 days from the date you receive your item to request a return.

$10.00 restocking fee for any Shield return. A $20 restocking fee applies to all others, and return shipping is the customer’s responsibility.

Return eligibility

To qualify for a return, items must be:

• In the same condition as received

• Unworn/unused

• With tags attached (if applicable)

• In the original packaging and returned in a shipping box to prevent damage within 14 days of issued RA. 

• Accompanied by a receipt or proof of purchase

How to start a return

Email sales@dinkeyewear.com to request a Return Authorization (RA).

Once your RA is approved, send your return to:

DINK Eyewear

RA #
15245 S Tamiami Trl #6
Fort Myers, FL 33908

Please note:

• You are responsible for return shipping costs and packaging.

• Returns sent without an approved RA will not be accepted. RA must be clearly written o n outside of box or package will be refused and returned to sender.

Questions? Contact us anytime at sales@dinkeyewear.com.